FAQ
We are here to help you with any question you may have. We are building our brand and want to make it better for you.
Below are some of our customers’ frequently asked questions. If there’s a question you have that is not answered below, please contact us.
If you want to know more about our company and why we sell the things we do, please read our story. Everything we do is with love.
The Snatched Snack works very closely with global merchants to provide you with the absolute best products and prices you will find anywhere.
Our partners are located throughout different parts of the world including Germany, India, China, and many more. Our unique business model and established relationships with our global partners has given us access to products at lower prices and we give you these discounts to you for being our valued customer.
How Long Does it Take to Receive My Order?
Because we ship directly from our partners' facilities from various countries throughout the world, your order may take between 1 to 2 weeks to arrive. The items ship out within 3 business days. While the shipping time may be longer than usual, we are able to pass the discount in savings to you and provide extremely lower costs. If your order hasn't arrived within 60 days of the date of original purchase, contact our support team. This policy excludes errors made by customers when providing shipping details on their order or missed parcel deliveries.
Do You Provide Tracking Numbers?
You will be sent your tracking number as soon as the package has been shipped. Rest assured you're in good hands and all of your purchases are backed by our 100% satisfaction guarantee. If you have not received one, please contact us and we will send you it right away.
What is Your Return/Refund Policy?
Click here to read our refund policy.
Do you deliver products internationally?
We successfully ship large quantities of products worldwide each day. We have many happy customers in every corner around the world!
I've placed an order with multiple items recently, can I combine them into one package?
Since we have multiple warehouses worldwide, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. You'll probably receive one item before the next. Don't be concerned if you don't receive all of your items at once. They will get to you!
I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't guarantee anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
How secure is my personal information?
We adhere to the highest industry standards to protect your personal information. We never store your credit card. Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
What forms of payment do you accept?
We accept payments from Visa, MasterCard, and PayPal. If you have any issues during checkout, please contact us. We take security very seriously so your details will be safe with us.
How can I change a product in my order?
Unfortunately, no changes to an order can be made after it has been placed but please email us as soon as possible. Our distributors process orders quickly, but we will try our best to process your request.
How do I cancel my order?
Please email us as soon as possible if you would like to cancel your order. Our distributors process orders quickly, but we will try our best to process your request.